At EPHENORVIX, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:
Several types of goods are exempt from being returned, including:
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and reason for return, and our team will guide you through the process.
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
To return your product, you should mail your product to: EPHENORVIX Returns, 1234 Market Street, Suite 100, Philadelphia, PA 19107, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We don’t guarantee that we will receive your returned item.
For any further questions regarding our returns policy, please contact us at [email protected].